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"Bernie" YOUNG
"WOW!", "FANTASTIC!", RELEVANT & "FUN!" are just some the words clients have use to describe the dynamic speaker, trainer, and consultant, Bernadette "Bernie" Young. "Bernie" is the president and managing partner of "Bernie" Young & Associates, Inc. (Formerly CCT Consultants, Inc.) She is a graduate of Eastern Illinois University (1971) where she was named a Distinguished Alumnus in 1987. She has been an adjunct professor at several Chicago area colleges and has appeared on both radio and television. "Bernie" is an international speaker who according to one reporter, "plants the seeds of passion within her audience, spurring them on to new heights in self-motivation and fulfillment". As a consultant, professional speaker, and corporate trainer for over 26 years, "Bernie" has and continues to design, consult and present programs and processes in the areas of leadership, team development, strategic planning, customer service, communication, quality, volunteerism, and hospitality. Quaker Oats, Square D Corporation, American Hospital Association, Institute for Supply Chain Management, Smith & Nephew, FTD, Del Pharmaceuticals, Tech Data, Honeywell, Marriott, Nokia, Transitions Optical, Florida Blood Services, Johnson & Johnson Health Management and scores of municipalities, chambers & hospitals are only a few of the hundreds of customers who are benefiting or have benefited from Bernie's expertise, humor and know how.
"Bernie" served on the CEO search committee for the current Chamber CEO and was the Interim President/CEO of the Chamber from August 2005 - February 2006. She is the author of many articles, Audio Tapes, CD's and Handbooks on change, teambuilding and leadership including, "When the Shift Hits the Fan!" (A Practical Guide to Dealing with Change),"Difficult or Just Different?" (Dealing with Team Conflict), "Once Upon A Team" and "T. L. C. = Teamwork, Leadership, Cooperation". "Bernie" has also designed and facilitated customer service systems for municipal leaders & frontline of City and County Governments as well as Hospitals and Healthcare systems titled "P.E.R.M.I.T. Us to Serve You", "S.M.A.R.T. Service" and "Service for L.I.F.E." Her most recent (2005) service system was created for the St. Petersburg Pier, under the theme - The P.I.E.R. Team Approach to Customer Service. "Bernie" continues to be very community oriented and has donated time and expertise to the following organizations in developing their organization's Vision, Mission, Leadership and Team direction. These include: OASIS (at USF, St. Petersburg), American Heart Association, Christmas ToyShop, Florida International Museum, St. Vincent de Paul Society, Rotary, Kiwanis, Family Resources, YouthLead, Blessed Trinity Catholic Church (where she also serves as a lector and Eucharistic Minister), CASA (Community Action Stops Abuse), United Way, Diocese of St. Petersburg, A Gift for Teaching, Society for Human Resource Managers, American Stage Theater, Boys & Girls Club, YWCA, St. Petersburg Suncoasters, St. Petersburg Chamber of Commerce and Alpha House. In 2002, CCT Consultants, Inc. was named the Outstanding Business of the Year (25 or less employees) by the St. Petersburg Area Chamber of Commerce. Over the past years, while serving as Vice-Chair of several divisions of the St. Petersburg Area Chamber of Commerce, "Bernie" developed the South Central Business Council, started the South Central Rotary club (and was its President for a year), helped launch the Black Business Round Table, the Mentor-Protégé program and has been a faculty member for the Chamber's Entrepreneurial Academy for 34 sessions held in the past eleven years. "Bernie" has also served as the Chamber's Vice Chair for sports, tourism and special events and is a past Chairman of the Board of Governors of the Chamber. (1999-2000) She is a (1995) graduate of Leadership St. Pete. For her chamber and community efforts "Bernie" has been awarded the "Chamber Member of the Year" Award, the "Rotary Spark Plug of the Year" Award and in 2002 was named as one of the "10 Outstanding Businesswomen of Tampa Bay." In 2004 she was awarded the Sunny Award from the St. Petersburg Suncoasters. She is the past president of Executive Women in Sales & Marketing, and has served as a member of the Mercantile Bank Maximo community board, OASIS Board of USF, and the advisory board of Mid-Pinellas Homeless Outreach. She currently serves as the Vice-chair of the Board of Trustees of Bayfront Medical Center (where she also chairs the Quality Committee), St. Petersburg Chamber of Commerce (Vice Chair of Membership & a member of the Executive committee), American Stage Theater (Chairs the Advocacy Committee) and A Gift for Teaching Pinellas (Secretary). "Bernie" is also a member of the St. Petersburg Suncoasters where she is co-chaired the 2005 Night parade and facilitates the Long Range Planning committee. (She won the Sunny Award for 2004). She and her husband Joe have been married for over 33 years (she had to ask him 4 times to marry her!) and they live in St. Petersburg, FL. Bernie's mom Theresa (81 yrs old) shares their home with them. They have a married daughter (Beth and her husband Shay), and two beautiful grandchildren (Camron & Ashlynd). |
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