"Bernie" Young & Associates, St. Petersburg, Florida

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HEALTHCARE CONSULTING

"Bernie" Young & Associates, Inc. realizes the view of the health care industry in the future is one of volatility, turbulent change and uncertainty. However, one major theme is apparent. Health Care reform is challenging health care organizations to become market and mission driven. That means more focus on competition, consolidation, and cost containment.

With this direction in mind, it becomes imperative that medical associations, staff, patients and guests remain a priority and that Quality Care continues to be the foremost goal of everyone employed in the health care system. This makes leadership skills, customer service and teamwork even more critical.

The delivery of this patient-focused, customer service and quality care is not a management problem to be solved by some magic formula. It is a philosophy communicated through a process that continually responds to the ever-changing needs of a very diverse group of customers. This concept must be a cultural way of life within the health care organization. It means reviewing outdated policies and procedures, adapting, practicing a customer service philosophy and training teams to provide quality in all service aspects of the organization.

The "Bernie" Young & Associates, Inc. HEALTH "CARE" TEAM has been assisting hospitals, medical associations and other health care organizations meet their challenges and changes for over 24 years. Training, consulting and facilitation in the areas of leadership, strategic planning, visioning, management, board and staff development, change, continuous quality improvement, customer service & satisfaction, marketing, and volunteer training are just some of services that "Bernie" Young & Associates, Inc. offers.

Let the HEALTH "CARE" TEAM at "Bernie" Young & Associates, Inc. be your partner in growing and helping your association, hospital or health care organization "Transition into the Future".

"Bernie" Young & Associates, Inc. has partnered with the following hospitals, health care organizations and associations to help them "Move from Programs & Activities to Performance & Results"

American Hospital Association
California Hospital Association
Johnson & Johnson Health Management
American Heart Association
St. Anthony Health Ministry, FL
National Association of Health Universities
South Pinellas County, FL Medical Executive Assn.
South Florida Medical Executive Association
Visiting Nurse Association of Brooklyn, NY
The Washington Hospital
Colorado Association of Homes for the Aged
National League of Nursing
Wisconsin Agency in Aging
Southwest Hospital Conference
Jewish Geriatric Centers, NY
Hospital Management Professionals
Bayfront Medical Center, St. Petersburg, FL.
Florida Association of Directors of Volunteer Services
Blue Cross Blue Shield
Children's Therapy Center, FL
Community Health Centers of Pinellas County, FL.
Morton Plant Hospital, Clearwater FL.
National Association of Social Workers
Colorado Association of Hospital Volunteers
Illinois Association of Homes for the Aging
Northwest Hospital, Chicago, IL.
Illinois Hospital Association
American Society of Directors of Volunteer Services
Andrew Kaul Memorial Hospital, St. Mary's, PA.
Illinois Public Health Nurse Administrators
The Hospital Council of Western Pennsylvania
Edward Hospital, Naperville, IL.
Citizens General Hospital, New Kensington, PA.
Society for Healthcare Planning and Marketing of the American Hospital Association
Holy Family Hospital, Des Plaines, IL.
Muscular Dystrophy Association
University of Illinois College of Nursing
Rush - Presbyterian - St. Luke's Medical Center, IL
Northwestern Memorial Hospital
Columbus Regional Medical Center, Columbus, Ind.
Florida Occupational Health Nurses
Ohio Hospital Association
Texas Association of Hospital Auxiliaries
Suncoast Manor Life Care Community, FL
City of St. Petersburg, FL Department of Aging
American Academy of Ortho Surgeons
American Society for Healthcare H R Administration
Allegheny Valley Hospital, Pittsburgh, PA.
Westminster Shores Life Care Communities, FL
National Association of Medical Records Managers
Suncoast Medical Clinic, St. Petersburg, FL
Seton Community Health Centers, Austin, TX
Brackenridge Hospital, Austin, TX
Florida Blood Services, St. Petersburg, FL
Montana Hospital Association of Volunteers

PO Box 530065 St.Petersburg, FL 33747 ::: Phone 727-864-4711 ::: Fax 727-865-0468 ::: bernie@bernieyoung.com