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READING ROOM
Descriptions of the Books, CD's, and Tapes By Bernadette "Bernie" Young of "Bernie" Young & Associates, Inc. DIFFICULT OR JUST DIFFERENT? (WORKBOOK) Dealing with difficult people is an experience many of us find stressful and uncomfortable. Conflict can result with bad feelings all around. This booklet will highlight steps necessary to take the problem out of the person, not take out the person. You will be challenged to take a look at techniques that can be used to increase team performance, save energy, prevent the tragedy of turnover and keep customers and co-workers satisfied. 
WHEN THE SHIFT HITS THE FAN! (WORKBOOK, CD) Today, changes are occurring at break-neck speed and as a result, approaches are often scattered, vision is blurred and a true sense of direction may be unclear. It's a challenge to stay motivated, keep operations moving and keep open the lines of communications. What do we do when the blades of change are spinning out of control? Staying cool, cutting though the shift, understanding that "shift happens", and creating a 'fan' club are all discussed in this self-paced workbook. ONCE UPON A TEAM! (CD) 
Teamwork is essential to the success of any organization and for this effectiveness to occur, it is vital that each member of the team understands the importance of the blending of strengths to achieve a common goal. On this CD, "Bernie" highlights what leaders need to do to build a winning team, what T.E.A.M. really means and how negative energy can destroy a team.
T. L. C. = TEAMWORK, LEADERSHIP, COOPERATION  (4 AUDIO TAPE SERIES, WORKBOOK) This unique 4 - Tape series and Workbook includes such topics as: Understanding the difference between Leadership & Management, the Impact of change on team cooperation, Awareness of the T. E. A. M. process, Fine tuning the art of delegation, Use of the activity network to develop work output , how to Transition from a pyramid to empowered work force, New approaches to leading a meeting and Finally, getting a round TUIT. (Over 3 ½ hours of great learning!) P.E.R.M.I.T. US TO SERVE YOU (WORKBOOK) This self-paced workbook will launch your team into a culture of service that will: Create an awareness of the impact that Quality service and satisfaction has on your agency or business, .Enforce the need for "walking" and "talking" service regularly to improve investor friendly service systems, Develop an understanding of the tools needed to recruit, hire, train, and promote service-oriented employees and volunteers and how to Increase the awareness and understanding of specific behaviors related to service and satisfaction. (See P.E.R.M.I.T. ORDER FORM) TANTRUM MATS These laminated mats are a fun and unique method to handle stress and team frustration. Just go to a quiet corner and rapidly jump up and down! A must-have for all leaders and team members! Your personal 'Tantrum Mat' will provide hours of frustration relief. (Multiple colors) Contact Us >> |
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