"Over a two year period, Florida Blood Serves (FBS) engaged the firm of "Bernie" Young & Associates, Inc. to conduct an organizational assessment of FBS which led to a three year strategic business plan. "Bernie" Young & Associates, Inc. lead by "Bernie" Young, helped us to restructure our employees into functional teams who shared a common vision and commitment toward achieving FBS goals. As part of this process, "Bernie" helped FBS create a new cdivture of empowerment and enhanced communications to help us carry out the new vision and strategies."

"Lastly, "Bernie" Young & Associates, Inc. helped FBS establish a "Leadership University" to provide a framework for leadership development programs. I was very pleased with the professional and hands on approach that "Bernie" and her team used to help FBS achieve its' goals."

"As a new Executive Director for a non-profit organization we really needed to re-focus the board of directors and the staff to a new strategic growth plan. "Bernie" Young & Associates, Inc. was able to rally the group around an action plan that helped us to achieve our goals."

"Exhilarating! "Bernie" Young & Associates, Inc.'s leadership and team development training programs were a catalyst to significantly increase our team's performance."

"We discovered important information about our team that would never have come to light any other way! What an incredible, fun way to learn!"

"Thanks so much 'Bernie' for teaching, Making the Connection...the Softer Side of Sales. Your dynamic approach and ability to gather information from the audience and restructure and reword this information into a highly motivated and effective closing was terrific! Your personal reflections also gave the attendees a positive insight into how to overcome challenges associated with doing business with a variety of customers."

Dear Bernie, "It is finally happening. In St. Louis at the Goodwill Delegate Assembly we will finally install the new Advisory Council of Goodwill International. On your advice of dividing the country up and seeking representation from each for the Council we set out to do this and it has been successful. We are known as GVSAC - Goodwill Volunteer Services Advisory Council. This is just to keep you informed of what your efforts 2 years ago created for us. How lucky for us to have you involved when we need direction and advice. Thanks again."